These terms apply to all brands listing products on Raah & Co. (raahandco.com). By submitting your onboarding form you agree to these terms.
1. Who we are
Raah & Co. is a curated marketplace for independent, artisan South Asian-led brands. We are operated by Becky Masih. Contact: hello@raahandco.com.
2. Eligibility
To list on Raah you must:
- Be founded or led by someone of South Asian heritage
- Be an independent brand
- Agree to these terms in full
Raah reserves the right to decline any application or remove any brand that does not meet these criteria.
3. Commission
Founding brands (joining before October 2026 launch):
- 0% commission for the first month from launch
- 10% commission thereafter
New brands (joining after January 2027 launch):
- 15% commission from day one
Commission is calculated on the product price only, excluding shipping. Payouts are processed monthly via Puppet Vendors to your nominated bank account.
4. Pricing
You set your own product prices. Raah does not have a minimum or maximum price requirement — we curate based on quality and intention, not price point.
5. Shipping & promotions
Each brand sets its own UK delivery rates. Your standard UK delivery rate and free-delivery threshold will be reflected on Raah where possible, and you agree to keep Raah updated if your delivery rates, free-delivery threshold or usual dispatch times change.
- You will fulfil and dispatch Raah orders directly to the customer within your usual timeframe
- You will add tracking information to orders in your brand portal where available
- You will notify Raah as soon as possible of fulfilment delays, holidays or closures
- Customers may order from multiple brands in one Raah checkout and each brand will fulfil its own items separately
Offers and promotions
- You can choose to extend your own delivery offers or promotions to Raah customers
- You can choose to run Raah-exclusive offers, including discounts, free delivery, gifts or bundles
- Any brand-funded Raah promotion will be agreed with you in advance
You are responsible for your own packaging, shipping costs and courier arrangements. Raah collects the delivery charge from the customer — this is paid to you via your monthly payout to cover your postage costs.
Full shipping policy: raahandco.com/shipping
6. Returns
Returns are handled per brand:
- Your existing returns policy will be reflected on Raah where applicable and subject to customers' statutory rights
- You will provide Raah with accurate information about your returns window, return costs, return address and any product exclusions
- You will keep Raah updated if your returns policy changes
- You will accept and process eligible returns in line with the returns policy provided to Raah
- Faulty, damaged or incorrect items will be replaced, refunded or otherwise resolved in accordance with applicable consumer rights, at no additional cost to the customer
- Raah will act as the customer's first point of contact and provide the appropriate return instructions
Full returns policy: raahandco.com/shipping
7. Content and intellectual property
- All product photography, descriptions and brand assets you submit remain your property
- By submitting content to Raah you grant Raah a non-exclusive licence to use your content for marketing, social media, email campaigns and press purposes
- You confirm that all content you submit is original and does not infringe any third party rights
8. Product standards
You confirm that:
- All products listed are accurately described
- Products comply with all relevant UK laws and regulations
- Food products comply with UK food labelling and safety regulations
- Beauty products comply with UK cosmetics regulations
- You hold any required certifications (e.g. food hygiene, cosmetics safety assessments)
- Products are not counterfeit, infringing or illegal
Raah reviews all products before they go live. We reserve the right to reject or remove any product that does not meet our standards.
9. Inventory and fulfilment
You are responsible for:
- Keeping your inventory accurate and up to date in your brand portal
- Fulfilling and dispatching orders within your usual dispatch timeframe
- Giving Raah at least 5 days' notice at becky@raahandco.com of any holiday or closure periods (where possible)
- Providing tracking information for all orders where available
10. Exclusivity
Raah is non-exclusive. You are free to continue selling your products through your own website, other marketplaces and retail partners.
11. Brand page
Raah will build and maintain your brand page. You will be asked to approve your page before it goes live. Raah retains editorial control over the presentation of all brand pages to ensure consistency across the platform.
Any updates to your brand page must be submitted to brands@raahandco.com for approval before going live.
12. Removal and termination
Raah may temporarily unlist or permanently remove a brand from the platform if:
- Products do not meet quality or eligibility standards
- Orders are consistently not fulfilled within agreed timescales
- A brand is found to have misrepresented themselves or their products
- These terms are breached in any material way
Brands may leave Raah at any time by notifying brands@raahandco.com. Any outstanding orders must be fulfilled before departure.
13. Liability
Raah acts as a marketplace only. We are not responsible for the quality, safety or legality of products listed by brands. Each brand is responsible for their own products and any claims arising from them.
14. Changes to these terms
Raah may update these terms from time to time. Brands will be notified of any material changes by email. Continued listing on Raah after notification constitutes acceptance of the updated terms.
15. Governing law
These terms are governed by the laws of England and Wales.
Questions? Contact becky@raahandco.com.
Raah & Co. · raahandco.com · Built for the life in between.